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Amz 2

Sunday, March 21, 2010

Internet Provider Issue

IT started during the 2010 Chinese New Year holidays on Monday(15th of February). When I woke up this morning my siblings told me there wasn't any internet connection. A week past then came Tuesday(23rd of February 2010). On that Tuesday, I woke up and to my surprise the internet connection came back. I log in to Facebook and some of my friends complained about the one week internet connection problem. All of them cussed at TmNet(too bad I can't show it though for privacy reasons). It continued as so for about three days until on that week's Friday(26th February 2010) at about 1.30 p.m. the internet connection is gone again. Oddly,on the same day at 6.00 p.m. the internet came back and stayed so until 10.30p.m. After that,once again, totally no internet connection until 7th of March 2010 at 9.15 p.m. then connected once again. Unfortunately, once again after that day internet was disconnected until 4.30p.m. then reconnected.

My family tried to contact TmNet twice both on the first and second weeks' Friday respectively. On the second time we tried to rebate the two weeks of no internet connection. We contacted their help service and they ask us to go to the technical department of their company but then in that department they ask us to go to the billing department. This is outrageously foolish of them. They should have told us to go to the billing department in the first place. Although they told us to contact the billing department but we were unable to reach them.

Frustrated and fed up of them, we stopped contacting them. Miraculously, the internet connection came back and stayed as normal. Oddly this second weak of internet connection issue did not affect my friends except for a few who have experienced the same problems. To wrap it up, internet connection returned and stay so on the 8th of March 2010.

This is the "heart-rendering" and fairly troublesome event was caused by metal thieves that took some internet cables near the outskirts of my neighbourhood. I couldn't be sure why on the second weak a few of my friends and I had no internet connection whereas most others have. There have been a few words from my friends that the internet is faster now while others said it was slower. I find it a bit faster than before the Chinese New Year holidays. Either way, all is well and I'm happily using the internet as I typed this.